At Flowers Brentwood, your satisfaction is our priority. We stand by our Fresh Flowers Guarantee, promising that every arrangement you receive from us is crafted using the freshest, highest-quality blooms available. As a trusted local florist serving Brentwood households and nearby businesses, we pride ourselves on delivering not just exceptional flowers, but also attentive, personalised service. Should there be any concerns with your order, please rest assured that we are here to help.
If your flowers or gift items arrive damaged, we understand the disappointment this can cause. Please notify us of any damage as soon as possible, preferably on the day of delivery. We kindly ask that you provide clear photographs of the damaged items so our team can assess the situation promptly. This helps us quickly resolve the issue and improve our services.
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for according to our recommendations (including adequate watering and placement away from direct heat sources). If your floral arrangement does not remain fresh during this period, please inform us within the five-day freshness window. We will verify the conditions and circumstances to ensure an appropriate solution is provided.
Your satisfaction is fundamental to us at Flowers Brentwood. Should your flowers arrive damaged, wilted, or otherwise fail to meet our guaranteed standards of freshness, you are eligible for a refund or a replacement. Once we have verified the concern—either through photographs or by collecting the original arrangement—we will offer a replacement arrangement at no additional cost, or process a full or partial refund depending on the nature of the issue. Refunds are processed using the same method of payment as your original order.
We value feedback and want to ensure every Brentwood customer has a positive experience. If you have a complaint regarding your order—whether related to product quality, delivery, or any other aspect—please contact our team as soon as possible. Provide your order details and a clear description of your concern, along with supporting photographs if applicable. Our team will acknowledge your complaint promptly and aim to resolve all issues within 48 hours. For more complex situations, we may require further details; however, you will always be kept informed throughout the process.
Flowers Brentwood takes pride in being an established, trustworthy florist for the Brentwood community. We serve both homes and businesses, striving for excellence in every bouquet, arrangement, and delivery. Our return, refund, and complaint policies are designed to put your mind at ease—because we believe our neighbours deserve only the freshest flowers and the very best service.
Thank you for trusting Flowers Brentwood. Your confidence in our Fresh Flowers Guarantee inspires us to maintain the highest standards, every day.
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