Flowers Brentwood – UK Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Brentwood. These Terms & Conditions (“Terms”) outline the rules and regulations for the use of Flowers Brentwood’s e-commerce website for online flower delivery in Brentwood and the surrounding areas. By placing an order with us, you accept and agree to abide by these Terms. We recommend you read them carefully before making a purchase.

Scope and Application of Terms

These Terms apply to all customers accessing our online flower delivery services from the Brentwood area as well as nearby surrounding locations. By ordering through our website, you confirm that you are legally eligible to enter into binding contracts and have read and understood the responsibilities outlined in this document. These Terms do not affect your statutory rights as a consumer under UK law.

Order Process

Our flower delivery process has been designed for clarity and convenience, ensuring a positive online shopping experience for customers in Brentwood and beyond. Please review the ordering procedure below:

• Product Selection: Browse our online catalogue to choose your preferred floral arrangements, bouquets, or gifts. Product details and prices are clearly displayed on each product page. Please note that real flowers are a natural product and some variation from images may occur.
• Basket Review: Add your chosen products to the shopping basket. You can amend quantities or remove items at any point before completing your order.
• Delivery Information: Enter the recipient’s details for delivery in Brentwood or the surrounding areas. Accurate address and contact information are essential for timely delivery.
• Order Confirmation: At the checkout, review all information for accuracy. Submit your order by confirming payment. You will receive an automated confirmation email summarising your order details.
• Order Acceptance: Orders placed online constitute an offer to purchase. Acceptance of your order occurs once we have checked stock availability, payment is received in full, and you receive a dispatch confirmation. We reserve the right to cancel or refuse an order if products are unavailable or if we are unable to meet your delivery requirements.
• Delivery: Orders are delivered to Brentwood and the surrounding areas using our in-house delivery team or trusted partners. Specific delivery policies, lead times, and applicable fees may be outlined at the point of checkout or on our Delivery Information page.
• Special Requests: If you include special instructions, we will do our best to accommodate them but cannot guarantee compliance in every case.

Payments

We provide secure online payment methods for your convenience and protection. Please note the following payment conditions for orders through Flowers Brentwood:

• Available Payment Methods: We accept most major credit cards, debit cards, and other electronic payment options as indicated at checkout. Full payment must be received and cleared before we process your order.
• Pricing: All prices displayed are in GBP (£) and are inclusive of applicable UK VAT unless otherwise specified. Delivery charges, if applicable, will be itemised at checkout before you confirm your purchase.
• Payment Processing: Payments are processed via secure third-party gateways. We do not store your payment card details on our servers.
• Pricing Errors: In the event of a pricing error on our website, we reserve the right to correct it and either cancel your order, or give you the option to proceed at the correct price.

Cancellations and Amendments

We understand that circumstances can change, and you may need to cancel or amend your order. Please read our policies below regarding cancellations, amendments, and refunds:

• Right to Cancel: Under UK consumer law, you have a right to cancel most goods purchased online within 14 days of receipt. However, this right does not apply to perishable goods such as flowers once they have been made up or dispatched for delivery, unless they are faulty or not as described.
• Order Amendments: If you wish to change or cancel your order, please contact us as soon as possible after placing it. Where possible, we will accommodate changes up until your order is prepared or out for delivery. Once preparation or dispatch has begun, we may not be able to process cancellations or amendments.
• Refunds: Refunds may be granted in accordance with your statutory rights. If a product is faulty, damaged, or not as described, please notify us within 24 hours of delivery and provide photographic evidence if possible. We will offer a replacement or refund at our discretion.
• Non-perishable Items: For non-perishable products such as vases or accessories purchased via our online shop, standard UK online consumer rights apply, and further details can be provided upon request.

Delivery Policy

Flowers Brentwood aims to deliver on the date requested, covering all of Brentwood and its surrounding areas. Please note the following delivery terms:

• Local Delivery: Our team delivers to Brentwood and selected nearby areas. Please check coverage at checkout or contact us if you have a specific location query.
• Delivery Times: Whilst we do our best to guarantee delivery on the requested date, exact times cannot be guaranteed. Peak periods or special occasions may impact delivery windows.
• Recipient Details: Accurate delivery addresses and contact numbers are essential. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place, or arrange a redelivery as per our policies.
• Failed Deliveries: Where a delivery cannot be made due to incorrect information or inaccessible addresses, we will attempt to contact you for further instructions. Additional redelivery charges may apply if repeated attempts are required.

Product Substitution

We take pride in the quality and variety of our bouquets and arrangements. While we endeavour to provide flowers exactly as shown on our website, seasonal availability or supply issues may require us to substitute some blooms or packaging. Substitutions will always maintain or exceed the value and overall style of your selected arrangement. We will endeavour to inform you of significant substitutions where practical.

Customer Responsibility

By ordering from Flowers Brentwood, you agree that all information provided is accurate and complete. You are responsible for ensuring the recipient is available to accept a delivery or, where not possible, for making arrangements for safe and secure receipt of the products.

Age Restrictions

Some products (such as those containing alcohol) may only be sold to customers over the age of 18. By ordering such items, you confirm that you and the recipient are over 18 years of age. We reserve the right to refuse delivery of age-restricted items if appropriate proof of age cannot be provided.

Liability

We strive to deliver your flowers as ordered, in perfect condition and on time. However, Flowers Brentwood does not accept liability for:

• Delays in delivery due to events beyond our reasonable control, including but not limited to adverse weather, strikes, traffic disruptions, or unforeseen supply chain issues.
• Failures or delays caused by incorrect or incomplete delivery information supplied by the customer.
• Minor deviations or substitutions in flowers or packaging necessitated by seasonal or local availability.
• Any indirect or consequential losses arising from late or missed deliveries.

Our total liability for any claim relating to our goods, services, or breaches of these Terms will be limited to the purchase price paid for the relevant products. Nothing in these Terms shall exclude or limit our liability for death, personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be lawfully limited or excluded by UK law.

Intellectual Property

All content and images on the Flowers Brentwood website, including text, logos, and product photography, is protected by copyright and may not be used without our prior written permission.

Privacy and Data Protection

We collect and process personal data in line with our Privacy Policy, in accordance with UK GDPR and data protection laws. Information is used solely for order fulfilment, internal analysis, or where required by law. Your privacy and security are important to us.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Flowers Brentwood reserves the right to amend these Terms & Conditions at any time to reflect changes in legal requirements, our business practices, or for improvements to our service. Amended Terms will be effective from the date they are posted on our website.

Contact and Customer Support

For any questions, clarification, or feedback regarding these Terms, or if you need assistance with an order or delivery, please use our website contact form or customer support section. We are committed to providing a high standard of service across Brentwood and surrounding areas.

Conclusion

Thank you for choosing Flowers Brentwood for your online flower delivery needs in Brentwood and its neighbouring areas. By using our website and placing orders with us, you agree to our Terms & Conditions as outlined above. We look forward to serving you and making your special occasions memorable with our beautiful blooms and service.